Support & contact
Product issues, refunds, data export and deletion — all handled at one address.
Contact support@clownfish101.com. Every request is handled directly by the developers who build the product — no ticket triage, no automated replies.
- General questions: usually within 1–2 business days.
- Refund requests: a decision within 3 business days (see the Refund Policy).
- Data export and deletion requests: completed and confirmed within 30 days (see the Privacy Policy).
Common questions
Unable to sign in
Sign-in is Google-only, and the email must be verified on Google's side. If “Continue with Google” returns you to the sign-in page, the consent screen was most likely cancelled, or that email is already linked to a different Google account. Try once more; if it still fails, send us the address.
Subscriptions, invoices and cancellation
On the pricing page, “Manage subscription” opens the Stripe customer portal — cancelling, changing payment method and downloading invoices all live there. After cancelling, the allowance you already paid for runs to the end of the billing period.
Requesting a refund
Check the conditions in the Refund Policy first: within 7 days of a first subscription with under 20% of credits used, or an untouched top-up pack — both refund in full. If yours qualifies, contact us from your registered address and we will give a decision within 3 business days.
Exporting or deleting data
There is no self-serve option yet. Contact us from your registered address and we will delete your account and all operating data within 30 days, then confirm by email. What we collect and how long we keep it is in the Privacy Policy.
Do you require my social platform passwords?
No — and we have no ability to sign in as you. The browser extension is local-first: it talks only to the agent on your own machine, platform sessions and cookies never leave your device, and you always confirm “publish” yourself.
Can overage charges occur?
No. The Service stops when the allowance runs out and there is no post-payment, so an overage bill cannot occur. To continue, buy a top-up pack or move up a tier.