Refund Policy

1. Use the free credits first

Every new account gets a one-off grant of credits. Run the whole loop on those before you pay. Readings, the dashboard, the quality gate and the loop orchestration are always free and consume no credits, so you can see exactly what the tool does before any money changes hands. Granted credits themselves have no cash value and are not refundable.

2. Cancelling

• ·Cancel any time: “Manage subscription” on the pricing page opens the Stripe customer portal.
• ·After cancelling, the allowance you already paid for runs to the end of the billing period; the account then drops to the free tier and is not charged again.
• ·Cancelling is not a refund and does not trigger one automatically. To request a refund, see §5.

3. When we refund

3.1 First subscription, within 7 days

• ·Within 7 days of your first subscription payment, and provided you have used no more than 20% of the credits granted for that period, you can request a full refund. Once per account.
• ·Why the usage line: once credits are spent, the model calls behind them have really been paid for. Seven days is enough to judge whether the tool fits, and 20% is enough to run a full generate-and-read cycle.

3.2 Top-up packs

• ·Within 7 days of purchase, and provided none of that pack’s credits have been used, we refund it in full.
• ·A top-up pack that has started to be consumed is not refundable.

3.3 Billing errors

• ·Double charges, the wrong tier charged, or a charge after cancellation —— refunded in full, with no 7-day limit. Tell us whenever you notice.

3.4 Failures on our side

• ·If a technical failure of the Service prevents you from using it and we do not resolve it within 72 hours, we refund pro rata for the affected days of the period.

3.5 If we shut the Service down

• ·If we discontinue the Service, unused paid allowance is refunded on a pro-rata basis.

4. When we do not refund

• ·Requests made after the 7-day window (except under §3.3, §3.4 and §3.5).
• ·More than 20% of the period’s credits already used; or a top-up pack already partly consumed.
• ·Non-use for reasons on your side: forgetting to cancel a renewal, a change of plans, buying and not getting around to it.
• ·Disappointing results (reach, followers or conversion below expectations) —— the Service guarantees no outcome, see Terms §1 and §8.
• ·A publishing platform changing its rules, throttling or banning your account, or changing its interfaces, so that you can no longer use the Service as intended.
• ·Accounts suspended or terminated for breaching the Terms or the Acceptable Use Policy.
• ·Sign-up and promotional credits —— nothing was paid for them.

5. How to request one

• ·Email support@clownfish101.com from your registered address, subject line “Refund request”.
• ·Include three things: your registered email, what you bought and when (tier or top-up pack), and the reason.
• ·We review and reply within 3 business days.
• ·Approved refunds go back through Stripe to your original payment method, typically arriving in 5–10 business days depending on your bank.
• ·Once a refund is processed, the credits from that order are removed from your balance; refunding a subscription also ends it and returns the account to the free tier.

6. Chargebacks

If you raise a chargeback with your bank directly, we will respond through Stripe with transaction and usage records, and may suspend the account while the dispute is open. Please write to us first —— support@clownfish101.com reaches the same person who processes refunds, and talking directly is almost always faster than a dispute.

7. Contact

Any refund question: support@clownfish101.com.